Holidays

Standard Terms & Conditions

The terms and conditions of holiday letting as agreed by both parties are as follows.  Please read carefully the conditions of Holiday LEtting as any departure from same, permits the owner or agent to refuse keys, amend rent of premises or immediately terminate the tenancy.

1. The premises are let to you for holiday purposes only for the period stated on the confirmation advice
2. The premises are available from 1.00pm on the day of arrival and are to be vacated by 10.00am on the day of departure.  A key hole is supplied for early departures
3. All payments are to be made in full before occupancy
4. Half of the first week's tariff is the usual deposit.  The balance is to be paid on arrival.  Bookings taken for the Christmas Holidays will require at least half the rental as deposit at least 90 days prior to arrival
5. We accept cash, cheque, money order, Visa, Mastercard, Bankcard, internet transfer and eftpos cards.  We also offer lay-by.  Pay off amounts over time after your initial deposit has been paid.  Any receipts issued after the initial deposit will be held at our office until check-in
6. Please check your receipt and contact our Office immediately should there be any discrepancy.  If payment is made by cheque, receipt is issued subject to such cheque being cleared.  There will be a fee for dishonoured or represented cheques.  In the event of a cancelled booking by you, the deposit is not refundable unless the premises are rebooked for the entire period, in which case a cancellation fee of 12% of the total amount will be charged
7. No refund of any unused portion of a holiday will be made
8. The booking is made in good faith by the agent but may be subject to any change as may be notified by the owner prior to the commencement of the booking.  The agent cannot accept responsibility for actions taken by the owner of the premises outside of their control.  Every reasonable endeavour will be made to offer alternative accommodation should this occur
9. The number of occupants must not exceed the number stated or the number of beds provided, whichever is the less.  All bed, bathroom and table linen must be provided by the occupants
10. The tenants SHALL NOT bring animals or pets on the premises unless by prior arrangement
11. All damages, breakages and losses of the property and/or the furniture and furnishings and lock and key replacements are to be reported to the agent and paid immediately.
12. The tenant will be responsible for loss of or damages to the premises and any items in the premises including: furniture, kitchen utensils, crockery, cutlery and fittings.  The tenant will within 7 days of demand pay to our office the cost of any replacement or repair (at the discretion of the agent) of any such item damaged or lost
13. Garbage bins are to be put out as required and bought in.  Excess garbage should be taken to the nearest council bins
14. No responsibility is taken for occupants personal property left on the premises
15. With telephone or postal bookings, the description of the premises by the agent is made in good faith but no responsibility for misdescription can be accepted
16. No person on the premises shall be guilty of conduct that is nuisance to adjoining or neighbouring occupiers.  In home units, Strata Title by-laws and regulations must be observed
17. In the event of the property being offered for sale, the occupier agrees to allow the owner or his agent to inspect the property with prospective purchasers by appointment only
18. As you are not charged a cleaning fee, you are requested to leave the premises neat and tidy
19. Keys are required to be picked up from our office between 9.00am & 5.00pm - Monday to Saturday and 9.00am to 4.00pm on Sundays.  Our office is shut on some public holidays and we recommend confirmation of key pick ups if your arrival falls on one of those days.  Guests are responsible for the safe keeping and return of keys.  If keys are lost, the cost of re-cutting will be borne by the tenant and paid for before departure.  Please note - some keys are security coded and need to be cut by a locksmith at a higher charge
20. Guests requiring keys after normal business hours will be required to make suitable arrangements with the agency prior to arrival.  After hours key fees for late arrivals, lost, locked out or a misplaced key is - All hours $20.00 
21. This deposit is accepted on the basis that the rental quoted may be increased or the bookings  may be cancelled provided at least three months notice of such increase or cancellation is given to the person holding the booking prior to the arrival date.  Upon receipt of written notice within 14 days that the increased rent is not acceptable, a full refund of the deposit will be made
22. You are required to leave the premises CLEAN, NEAT & TIDY.  Please ensure benches, floors and bathrooms are cleaned, all washing up is done and all garbage is placed in the bin provided.
23. The tenant/s and their visitors shall not park cars on the premises, except in specific areas allowed for that purpose.
24. The number of occupants must not exceed the number stated on the brochure or as advised by the Agent.  Overloading will render the tenant liable to instant cancellation of the booking.