FAQ's from Tenants

• How can I arrange to view a rental property?

  Simply call our office on 3408 1006 and arrange an appointment to meet a member of our Property Management team at the property.

• Can I pay a deposit and collect the keys to look through the property?

  Property Managers are not permitted to give out the keys to prospective tenants.

• How long will my application take to process?

  Usually between 24 & 48 hours, depending how long it takes to follow up references and to contact the property owner.  As soon as a decision is made you will be informed, whether you application is approved or not.

• What information do I need to supply with my application?

  Property Management conducts a 100 point Id check on all of our applications.  Please find following a list of the different forms of identification you need and how many point they are worth:

  Points	Form Of Identification
  70	ü       Current Passport ü       Citizenship Certificate
  50	ü       Last Four Rent Receipts
  40	ü       Drivers Licence (with photo and signature) ü       Identification Card (with photo and signature) §         Government Card or Identity Card §         Public Service ID §         Tertiary or Other Education Institution ü       Card 18+ with your photo and signature ü       Pension Card
  35	ü       Rates Notice
  25	ü       Bank Passbook/Card ü       Health Care Card ü       Medicare Card ü       Marriage Certificate ü       Drivers Licence (without photo)
  10	ü       Birth Certificate ü       Copy of previous statements for: §         Electricity accounts §         Telstra accounts §         Bank accounts §         Gas accounts ü       Current Registration Papers

• I want the lease to be in my name, do I have to provide details of the people I will be living with?

  Yes.  The details of all residents of the property under 18 years of age need to be provided on the application form and all people over the age of 18 must complete their own, separate application form.

• How can I pay my rent?

  You can pay rent by any of the following methods:

  • By cheque, money order or cash
  • Internet banking through your chosen financial institution
  • Direct debit from your nominated back account, we will supply  you with our account details for you to arrange an automatic transfer
  • Eftpos, Bpay or credit card

   

• What happens if I can't pay my rent?

  Failure to pay your rent by the due date is a breach of your tenancy agreement.  As such, you will be issued with a Notice to Remedy Breach and if you fail to Remedy Breach you will be issued a Notice To Leave.  This cannot be avoided however, if you are having temporary financial difficulties contact your Property Manager so they are aware of your situation and can keep the owner of the property informed.

   

• Do I get my own insurance?

  Yes.  You are responsible for insuring your own belongings.